COMPLEX CLAIMS & MAJOR LOSS2018-09-05T11:43:17+00:00

Complex Claims & Major Loss Team

  • HPG Insurance & Maintenance Work complex claims major loss image of warehouse burning down
  • HPG Insurance & Maintenance Work complex claims major loss image of residential home burnt down
  • HPG Insurance & Maintenance Work complex claims major loss image of residential kitchen after a fire
  • HPG Insurance & Maintenance Work complex claims major loss image of residential home with roof damage

In addition to the normal every day claims team, HPG Insurance & Maintenance Works created a specialised team, dedicated to Complex Claims & Major Loss events.
A vastly experienced group of people with backgrounds in Engineering and Large Scale Project Management. This team is capable of managing the most complex and difficult of claims, in both the commercial or residential arenas.
Most major events require significant hands on management, and nearly all require high level engineers input. HPG have created this Complex Claims & Major Loss (CCML) team to provide our clients with a dedicated purpose specific solution to their needs. These events require complex project management, high level engineering assessments and the ability to structure a complex works programs in a logical and timely manner. Calling on their project management training, they can configure the works program as required. By utilising our own in-house Engineers, HPG Insurance & Maintenance works can manage the works as well as consult as required.

Working in combination with our experienced Supervisors and our Admin Support officers, our engineers can produce a seamless program of works. Closely monitored by experienced staff, these programs will produce a vastly increased completion of works timeline than would otherwise occur. HPG’s CCML team are dedicated to providing a positive customer experience through their professional services, and continual customer feedback.

Team leaders

Ed Alarcon

Bachelor in Civil Engineering
Complex Claims & Major Loss Manager



With over 30 years working across various construction and engineering projects nationally, Ed provides a wealth of experience and adds significant value to our Insurance & Maintenance works team.

Having managed over some of Adelaide’s most recognised significant building projects, Ed’s ability to integrate his engineering knowledge into the insurance repairs process is invaluable.

John Maniago

Bachelor Of Science in Civil Engineering (BSCE)
Complex Claims & Major Loss



John is an experienced Engineer and Project manager with both national and international experience. John has many years experience working on high value commercial and residential projects and can call on his experiences throughout the insurance works repairs process.

John’s experience and skillset will enable the management of insurance works claims from start to finish, and will ensure the works schedule is managed closely to ensure a timely completion.

Why choose HPG?

  • Industry leaders in building insurance repairs
  • Large team of fully licensed and registered tradespeople
  • Qualified supervisors with practical trade experience
  • Extensive experience in the building and insurance industry
  • We strive to provide excellence in customer service & workmanship

What our clients think!

Our Supervisor Clint was great. He organised the repairs to our fence well and the work was carried out to our satisfaction. The tradespeople who repaired the fence were excellent and careful in the work they performed. We are very happy with the result.
The whole process, from making the phone call to RAA, was not a problem. Well organised and a great job by all at HPG, RAA and Equity.

Keith & Heather Souness

We would like to thank and acknowledge HPG & RAA Insurance for their outstanding work & service repairing our property from damage caused by recent storms. HPG were very professional, kept us informed & the people working at our home were very neat & tidy & respectful of our home. They did an excellent job from start to finish & we can highly recommend HPG.
Thank you

Sharon & Jurgen Schmidt